Philosophy

We strive to create a vibrant, inclusive, and friendly community for everyone. As moderators, we act as ambassadors for our servers, knowing that our behavior sets the tone for others. Our goal is to engage meaningfully with our members while ensuring we address any disruptive, inappropriate, malicious, or hateful content.

Moderators should guide conversations to keep them orderly and engaging, while allowing members the freedom to express themselves. We don’t want chaos, but we also don’t want to stifle discussions before they have a chance to develop. Community members should genuinely feel that this is a space where they can be themselves and share their views openly. How you present yourself as a moderator can encourage members to feel welcome and supported, though it can also impact the atmosphere negatively if handled poorly.

Moderation itself is a nuanced task, as no two cases are ever exactly the same. Many issues require a contextual understanding that goes beyond a simple rulebook. Factors such as language, intent, and past behavior all play a role in interpreting actions or content, making it important for moderators to recognize these subtleties. Moderators often need to balance strict rules with empathy, as they encounter situations where intent matters as much as the action itself. Consistency in moderation is crucial for fairness, but flexibility is equally important in dealing with unique cases. When using discretion, it’s important to document the reasoning behind decisions. This practice maintains accountability, helps others understand the approach taken, and provides transparency.

Submitting evidence such as screenshots, chat logs, or any relevant documentation, is very important. Evidence provides an objective basis for the actions you take, ensuring fairness. With evidence readily available, it’s easier to explain decisions transparently and consistently to members and other staff, showing that actions are based on facts rather than personal opinions or biases. Evidence also serves as a valuable reference for future cases, helping moderators spot patterns and identify recurring issues, which ultimately leads to more efficient and consistent moderation over time.

Lead Moderator

The Lead Moderator(s) are the head(s) of the moderator team. They oversee and manage the team of moderators, monitor and uphold the KPIs, and recruit new moderators alongside Regional Representatives. The current Lead Moderators are Snowy and Saya (Though contact snowy for moderation concerns).

The main responsibilities of a Lead Moderator involve:

• Organize and lead the moderation team

• Promotion and demotion of moderators

• Handle complaints about moderators

• Responsible for moderation guidelines, strategy and policy crafting

• Responsible for auto-moderation and filtering

• Implement and respond to server suggestions that affect moderation

Regional Representative

Regional Representatives are the heads of the regional moderator team. They are in charge of all regional needs, including management of regional moderators, collecting feedback from players and assisting in recruiting new moderators when needed.

Moderator

Moderators are mainly responsible for moderating text channels and following the instructions given by Regional Representatives and Lead Mods.

The main responsibilities of Moderators involve:

• Enforce server rules and punish violations

• Resolve disputes between users when they arise

• Engage with the community at large

• Set a positive example to the community

Trial Moderator

Trial Moderators are new moderators, who’s main responsibilities involve learning and navigating the duties of a moderator.